Got a product related question? Want to place an order? Call us, fax us, or e-mail us. Through A.Y. McDonald Mfg. Co.’s best-in-class customer service team, we ensure that you always talk with a live person, never a machine. Rest easy knowing that we have product specialists in each of our four product lines, along with websites packed full of product information and hundreds of downloadable files.

Here's our team!

Customer Service

Rob McDonald
Rob McDonald Chief Executive Officer
Scott Knapp
Scott Knapp Executive Vice President & Chief Strategy Officer
Chad Huntington
Chad Huntington President
Charles (Chip) Piekenbrock
Charles (Chip) Piekenbrock Vice President of Sales
Adam Laver
Adam Laver Central Regional Sales Manager
Doug McKinney
Doug McKinney Eastern Regional Sales Manager
Mike McLeod
Mike McLeod Western Regional Sales Manager
Erin Rauen
Erin Rauen Director of Customer Service
Lee Leeser
Lee Leeser Customer Service Manager
Angel Gaherty
Angel Gaherty Lead Customer Service Representative
Jenifer  Pickel
Jenifer Pickel Customer Service Representative
Jill Falaris
Jill Falaris Customer Service Representative
Stacey Gednalski
Stacey Gednalski Customer Service Representative
Karl Koch
Karl Koch Customer Service Representative
Rebecca Kilburg
Rebecca Kilburg Customer Service Representative
Steve Tomecek
Steve Tomecek Customer Service Quote Coordinator
Pam McElmeel
Pam McElmeel Customer Service Quote Representative
Cindy Cook
Cindy Cook Order Entry Representative
Nancy Duffy
Nancy Duffy Order Entry Representative
Angela Fluhr
Angela Fluhr Order Entry Representative
Amy Wagner
Amy Wagner Sales Administration & CRM Specialist

Product Management & Innovation