Should Plumbing Companies Offer Virtual Appointments?

Should Plumbing Companies Offer Virtual Appointments?

Prior to the pandemic, technology wasn’t very present in several industries. The desire to social distance to stop the spread of germs meant communicating virtually became not only a possibility but an actual necessity at times. This pertained to meetings, appointments, and job positions in general, even to this day. One area where virtual appointments has appeared is in the plumbing industry.

For some plumbing companies, virtual appointments have become a convenient option for homeowners. By conducting a video call, the plumber can advise the homeowner on the best course of action to fix the problem and even show them how to do it themselves. From faulty water heaters and leaking toilets to water pressure problems and jammed garbage disposals, a large number of plumbing calls can be addressed through these virtual visits. But however beneficial this route appears on paper, it may only benefit the homeowner. Read below for some possible pros and cons from the plumbing company’s perspective to providing virtual appointments:

Some may argue that offering virtual appointments goes against what a plumbing company stands for; a plumber is an expert in their craft, employed to fix the problems that homeowners tried to solve themselves. No matter what your stance is on the matter, you have to admit that there’s no better time than now for plumbing companies to decide if they want to provide this option or not. Like telemedicine, some jobs may be simple enough to walk a homeowner through with a little guidance, avoiding a home visit. Others are more complex, and even the diagnosis could take a bad situation and make it worse and should be left to the professional plumber.