Who's the boss?

Here's a question I'll bet you could ask a thousand working people and never get the right answer. The question is:“Who’s The Boss?”

There's only one boss, and whether a person shines shoes for a living or heads up the largest corporation in the world, the boss remains the same.It's The Customer!

The customer is the person who pays everyone’s salary and who decides whether a business is going to succeed or fail. The customer doesn’t care if a business has been around a hundred years. The minute it starts treating them badly, the customer will put it out of business.

This boss, the customer, has bought and will buy everything you have or will ever have. The customer has bought all of your clothes, your home, your car, your children’s education, and your vacation. They pay all of your bills and they pay them in exact proportion to the way you treat them.

The person who works deep inside a big plant on an assembly line might think they’re working for the company that writes their paycheck, but they are not. They’re working for the person who buys the product at the end of the line, the customer. In fact, this customer can fire everyone in the company from the president on down. And they can do it by simply spending their money someplace else. This is one of the reasons why taking pride in the work we do is so important to us personally. Doing an exceptionally good job will not only bring joy and satisfaction, it will help get more customers, keep the ones we’ve got, and ensure that we continue to get a pay check from our bosses.

 

Some of the largest companies that had flourishing businesses a few years ago are no longer in existence. They couldn’t - or didn’t - satisfy the customer. They forgot who the boss really was!

At A.Y. McDonald we remind ourselves every day that the customer is the boss. It’s one of our core values and the reason we provide the best customer service in the business.

Customer Support

Got a product related question? Want to place an order? Call us or e-mail us. Through A.Y. McDonald Mfg. Co.’s best-in-class customer service team, we ensure that you always talk with a live person, never a machine. Rest easy knowing that we have product specialists in each of our four product lines, along with websites packed full of product information and hundreds of downloadable files.

Here's our team!

Customer Service

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Rob, 02-01-1994

Rob McDonald

Chief Executive Officer

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Scott, 08-01-1999

Scott Knapp

Executive Vice President & Chief Strategy Officer

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Chad, 06-01-1999

Chad Huntington

President

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Charles (Chip), 01-08-2018

Charles (Chip) Piekenbrock

Vice President of Sales

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Adam, 02-04-2019

Adam Laver

Central Regional Sales Manager

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Doug, 06-01-2018

Doug McKinney

Eastern Regional Sales Manager

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Mike, 04-01-2018

Mike McLeod

Western Regional Sales Manager

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Erin, 04-01-2000

Erin Rauen

Director of Customer Service

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Lee, 04-19-2021

Lee Leeser

Customer Service Manager

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Angel, 01-24-2011

Angel Gaherty

Lead Customer Service Representative

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Jenifer, 04-15-1998

Jenifer Pickel

Customer Service Representative

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Rebecca, 01-12-2022

Rebecca Kilburg

Customer Service Representative

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Jill, 11-15-2022

Jill Falaris

Customer Service Representative

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Makayla, 06-21-2023

Makayla Hentges

Customer Service Representative

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Candice, 05-06-2024

Candice Keller

Customer Service Representative

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Reed, 04-27-2023

Reed Stumpf

Customer Service Quote Representative

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Brandi, 08-01-2023

Brandi Herrald

Customer Service Quote Analyst

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Cindy, 03-25-2013

Cindy Cook

Order Entry Representative

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Sammy, 09-27-2023

Sammy Davis

Order Entry Representative

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Nancy, 07-01-2013

Nancy Duffy

Order Entry Representative

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Angela, 11-27-2006

Angela Fluhr

Order Entry Representative

Product Management & Innovation

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Doug, 05-27-2014

Doug Roush

Vice President of Product Development

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Kelly, 05-02-2016

Kelly Breitbach

Innovation Manager

Water Works

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Jim, 09-10-2012

Jim Francois

Water Works Product Manager

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Ken, 01-27-2003

Ken Lenz

Water Works Senior Product Coordinator

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Corrine, 01-18-2022

Corrine Thielen

Water Works Product Coordinator

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Stacey, 04-05-2010

Stacey Gednalski

Water Works Product Coordinator

Pumps

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Paul, 04-15-2013

Paul Pettinger

Pump Product Manager

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Steve, 05-23-2005

Steve Potts

National Pump Sales Manager

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Drew, 10-16-2017

Drew Waller

Pump Product Coordinator

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Phillip, 06-19-2023

Phillip Wagner

Pump Product Coordinator

Plumbing

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Jenny, 05-11-2015

Jenny Harrington

Plumbing Product Manager

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Jordan, 10-25-2021

Jordan Mays

Plumbing National Sales Manager

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Paula, 06-12-2007

Paula Conrad

Plumbing Product Coordinator

Natural Gas Products

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Dustin, 01-01-2019

Dustin Moor

Natural Gas Product Manager

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Nicole, 12-07-2015

Nicole Neuhaus

Natural Gas National Sales Manager

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Sarah, 03-11-2013

Sarah Bries

Natural Gas Product Coordinator

Product Training

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Donnie, 08-19-2019

Donnie Lathem

Product Training Coordinator

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Calvin, 04-23-2018

Calvin Williams

Product Training Coordinator