A.Y. McDonald Jet Pump Troubleshooting

A.Y. McDonald Jet Pump Troubleshooting

Tips and Tricks to A.Y. McDonald Jet Pump Troubleshooting

Jet pumps are considered a popular type of pump used for private well systems and low flow irrigation applications. This solution is popular in areas with high water tables and warm climates. The pump itself is mounted above ground and typically used to lift water out of the ground through a suction pipe. Jet pumps are versatile and widely used in various applications, including residential, commercial, and agricultural settings.


A.Y. McDonald offers multiple models of jet pumps to cater to diverse applications and specific needs. This is necessary due to the unique requirements of different water sources, depths, and delivery volumes. See below for the most common A.Y. McDonald jet pump models:

Regular maintenance is crucial to maximizing the life of a jet pump. With many parts that work together to make the solution as efficient as possible, troubleshooting may be necessary at some point. The most common troubleshooting calls for A.Y. McDonald jet pumps include the following. Possible solutions to these scenarios can be found in the ‘A.Y. McDonald Jet Pumps: Common Troubleshooting Calls’ A.Y. McDonald University (AYU) course:

  • Pump won’t start or run
  • Pump operates but loses prime
  • Pump starts and stops often
  • Pump won’t shut off
  • Pump operates but delivers little to no water

Before calling A.Y. McDonald for jet pump troubleshooting, it is essential to gather key information about the pump and its environment. Providing this upfront enables our Customer Service team to offer more accurate and efficient troubleshooting assistance, leading to a quicker resolution. The following information is required:

  • What is the model number of the jet pump?
  • What is the voltage? Power source?
  • Is this a new installation or existing application?
    • How long has it been installed?
  • Has something changed in your application? 
    • Examples include drought conditions, lightning storm, flooding
  • What is the source of incoming water? 
    • Examples include cistern tank, shallow or deep well, lake
  • What is your specific application?
    • Is this used for residential use, irrigation, both? 
  • What is the fault or concern that you are having with the pump?

By offering a range of options, A.Y. McDonald ensures that customers can find the ideal jet pump to efficiently and effectively meet their water lifting and delivery needs. In addition to the troubleshooting AYU course available, please note that instruction manuals and troubleshooting guides for A.Y. McDonald jet pumps are located on aymcdonald.com. For additional help, call our customer service department at 1-800-292-2737 or fill out a Contact Us form.